UB Hardwoods is committed to protecting your privacy and developing technology that gives you the most powerful and safe online experience. This Statement of Privacy applies to the UB Hardwoods site and governs data collection and usage. By using the UB Hardwoods site, you consent to the data practices described in this statement.
1. Overview & Commitment
UB Hardwoods is committed to protecting your privacy and providing a safe online and mobile communication experience. This Privacy Policy applies to the UB Hardwoods website and governs data collection, usage, and communication practices across all our services. By using the UB Hardwoods website or consenting to mobile communications, you agree to the data practices described in this statement.
2. Collection of Personal Information
UB Hardwoods collects personally identifiable information, such as your email address, full name, home or work address, and telephone number. We also collect anonymous demographic and technical data, including your IP address, browser type, domain names, access times, and referring website addresses. This information is utilized to operate our services, maintain service quality, and compile general usage statistics.
3. Mobile Communications & SMS Privacy (A2P / 10DLC Compliance)
UB Hardwoods uses a dedicated mobile text messaging system to communicate efficiently with customers regarding project estimates, scheduling, service updates, and customer support.
- Program / Brand Name: UB Hardwoods mobile messaging program.
- Program Description: Text messages are sent to provide service appointment reminders, estimate and quote notifications, project status updates, invoice delivery, and customer support.
- Mobile Data Privacy & Non-Sharing Commitment: Mobile phone numbers, SMS consent, and personal information collected for text messaging will not be sold, rented, leased, or shared with third parties or affiliates for marketing or promotional purposes under any circumstances.
- Message and Data Rates: Message and data rates may apply depending on your mobile carrier and plan.
- Message Frequency: Message frequency varies based on your ongoing service interactions, recurring project updates, or requested estimates.
- Opt-Out Instructions: You may opt out of receiving text messages at any time. Text STOP to unsubscribe or cancel future SMS communications.
- Help & Customer Support: For assistance or questions regarding text messaging, reply HELP or contact us directly at 763-807-4500.
4. Use & Sharing of Personal Information
UB Hardwoods uses your personal information to operate our website and deliver requested flooring and installation services. We may also inform you of related products, services, or customer feedback surveys.
UB Hardwoods does not sell, rent, or lease customer lists to third parties. We may share data with trusted partners strictly to perform operations such as statistical analysis, customer support, postal delivery, or email communications. All such third parties are prohibited from using your personal information except to provide these services to UB Hardwoods, and they are required to maintain strict confidentiality.
5. Cookies & Website Security
Our website uses cookies to personalize your browsing experience and save you time when returning to specific pages. You have the ability to accept or decline cookies through your web browser settings.
UB Hardwoods secures your personal information against unauthorized access, use, or disclosure on computer servers in a controlled environment protected by encryption protocols, such as Secure Socket Layer (SSL).
6. Contact Information
UB Hardwoods welcomes your comments or questions regarding this Privacy Policy. If you need support or wish to update your privacy preferences, please reach out to us:
- Plymouth Showroom: 3431 US-169, Plymouth, MN 55441 | Phone: 763-807-4500
- Woodbury Showroom: 2170 Eagle Creek Ln, Suite D, Woodbury, MN 55129 | Phone: 651-760-7444
- Email: info@ubhardwoods.com